Doorman Resume Example

While a Doorman’s (or woman’s) duties vary by building, they generally assist guests and residents with their luggage, hail cabs, and provide a sense of security by monitoring who enters and exits the building. Some Doormen may provide concierge-esque services by accepting deliveries or answering questions. 

In this article, we’ll discuss

1. Which format is right for your resume
2. How to write a resume summary 
3. Describing your work experience
4. Listing your skills
5. Including your education 
6. Naming your certifications
7. Choosing the right template

Doorman Sample Resume 

Doorman, Hilton Resorts

• Assisted guests with their luggage as they entered and exited the building
• Represented the company by being the first friendly and helpful face that guests see
• Opened and closed doors safely and with promptness 
• Provided on-site security presence to deter, address, and report suspicious activity
• Greeted guests in a friendly and hospitable manner
• Conducted routine patrols of the premises to prevent and detect signs of intrusion, theft, or vandalism
• Ensured the security of doors, windows, and gates through routine checks
• Conducted floral and gift coordination by handling the items with care and directing them to their recipients
• Enforced property policies and procedures
• Investigated disturbances and reported them as needed
• Retrieved mail and small packages for guests as requested
• Offered transportation assistance by hailing cabs and locating Ubers
• Tracked walk-ins
• Responded to guest inquiries and requests, including offering restaurant and entertainment recommendations  
• Resolved issues in a timely, friendly, and efficient manner
• Ensured only residents, guests, and visitors entered the building
• Offered assistance coordinating transportation to and from the hotel to locations like the airport and local tourist destinations

Front Desk Employee, Hilton Resorts

• Arranged and confirmed recreational, business, and dining activities both inside and outside the hotel for guests
• Promoted company marketing programs and distributed printed materials advertising hotel offering 
• Offered recommendations, reservations, and procurement of tickets for entertainment and restaurants
• Scheduled hotel tours for clients looking to book halls for special events
• Sent confirmation emails to guests with their hotel reservations
• Created and distributed personalized client welcome packets for those with special events in hotel banquet spaces
• Managed keycard activation and deactivation in line with key handling procedures

1. Choose the Right Format for a Doorman Resume

The first step to drafting your resume is deciding which resume format to use. This depends on your career experience and skillset. 

You have 3 main options for your resume:

1. Reverse-Chronological -- this is the most commonly used resume format. With this structure, place your most recent jobs first, followed by the next most recent job, and ending with your oldest position. 

Tip: only include jobs relevant to the position to which you’re applying, so leave out any former jobs that don’t fit. For example, do include previous experiences as a Concierge, Security Guard, or Hotel Front Desk Employee, since there is considerable overlap between these careers and that of a Doorman. 

2. Functional -- this format is best for people who have been out of the workforce for a while, perhaps because they had to care for children or an elderly parent. This format will have headers like “Customer Service” and “Administrative Support” with their respective skills listed in bullet points below. At the very end of the resume, include a brief snapshot of your work experience.  

Tip: Read our advice on How to Explain Employment Gaps on a Resume. 

3. Hybrid / Combination -- this format is a mix of both Functional and Reverse-Chronological. It provides more detailed work experience descriptions that would typically be seen in the latter, while still offering a bulleted list of skills.  

Tip: When in doubt, choose the Reverse-Chronological resume format. For more details, check out our guide on How to Write Your Resume in Reverse-Chronological Order. 

For a Doorman, hiring managers want to glance at your resume and get a sense of the following:

• Customer Service skills
• Enthusiasm and the ability to communicate 
• Physical Stamina since you’ll be standing for long periods of time

The best format for a Doorman is either the Reverse-Chronological resume format or the Functional Resume format. This former shows the trajectory of your career -- how you’ve grown professionally and expanded your work experience and knowledge base (See: How to Show Your Job Promotions on a Resume). The latter, the Functional Resume format, shows employers your skills and abilities. 

 2. Write a Strong Doorman Resume Summary

Did you know that employers only look at resumes for 6 seconds on average?

While this is certainly an optional section, your resume summary is one of the best ways to succeed in that short glance.

But first --- what is a resume summary?

A resume summary is one or two sentences at the top of your paper that summarizes your entire resume. It’s the punch line that gets the resume reviewer wanting to know more.

For a Doorman career, include the following points in your summary

• The amount of time you’ve worked in the hospitality industry or at a customer-oriented career
• An adjective or two conveying your personality, such as “hospitable,” “affable,” “friendly,” or “personable” 
• Any achievements or accomplishments you’ve earned, such as “Employee of the Month,” or if you are currently studying to be certified in a specific field or industry 

Here is an example of a bad resume summary: 

Friendly Doorman with 2 years of experience.

This is a bad resume summary because it is very vague -- there is nothing that makes you stand out, nothing that shows the hiring manager why they should hire YOU. 

Here is an example of a good resume summary: 

Friendly Doorman with 2 years of experience assisting visitors and residents with their luggage, deliveries, and hailing cabs. Excellent customer service skills and prior work as a hotel front desk attendant. Seeking a position with upward mobility into building safety and security.  

This is a good resume summary because it describes who you are and what you’ve done. It gives the employer a good sense of your abilities and a few concrete examples of your experiences. Lastly, the resume summary has an objective -- that you want a position with upward mobility.

A Resume Objective tells the employer what kind of position you are seeking. 

While this is certainly optional, it can help employers understand what you want from them and what you can offer. Put another way, a resume objective clarifies your intentions to employers. Plus, it can help to show why you are a good fit for the job.

For more information, checkout our guide on How to Write a Killer Resume Summary. Or, browse our Resume Summary Examples. 

3. Describe Your Work Experience as a Doorman

The next step to drafting your resume is to list your work experience. This includes the name of your position (See: The Right Way to List Job Titles on a Resume), the name of the location at which you worked, and the length of time in which you worked. 

Your work experience should include the following:

• Company name
• Job title
• Years worked
• Location
• Job description

When listing your work experience, it's important to highlight the specifics you did on the job, and do so using strong action verbs.

Here are some strong verbs:

• Assisted
• Enforced
• Greeted
• Helped
• Offered
• Provided
• Retrieved

Furthermore, write your resume experience in a way that anyone in your industry will understand. Don't use company-specific language.

For example, let’s say you worked at a place that called taxi cabs “yellow buses.” Not everyone is going to know what this means, so it’s best to stick with the common name, otherwise a hiring manager may not know what you’re talking about, and if the manager is confused, they’re more likely to throw out your resume and move onto the next.  

You should also quantify your resume whenever possible. This means adding a number -- such as a dollar amount or percentage -- to your accomplishments. Quantifying your resume gives the hiring manager a more concrete idea of your workplace performance. For example, say that you “trained 2 employees,” “oversaw 3 bellboys,” or “saved the business potentially $30,000 in theft and damages by apprehending a thief.”   

Tip: One way to quantify your resume is by listing your accomplishments and awards. This includes if you were recognized by your last workplace as an outstanding employee. 

For more information on how to format your work experience, check out our guide on How to Describe Work Experience. 

Don’t have any work experience? We have a guide for Writing a Resume with No Work Experience!

4. List Your Skills

Skills show the hiring manager what you can do for the company -- without taking up too much space in the “work experience” part of your resume.

There are two types of skills -- soft and hard. “Soft” skills are those that are not quantifiable and are more indicative of your personality. Examples include leadership, problem-solving, and communication. In contrast, “hard” skills are those that are learned through formal education. Examples include computer technology, programming or foreign languages, and certifications.  

Relevant Soft Skills

• Communication
• Compassion
• Enthusiasm 
• Problem-Solving
• Teamwork 
• Hospitality 
• Customer Service
• Organization
• Guest Accommodations and Experiences

Relevant Hard Skills

• Physical Stamina
• Physical Strength 
• Security Training
• Reporting & Documentation 
• Policy Adherence

Tip: When completing this section on your resume, review the employers’ job requirements. Try to incorporate some of the language they use. For example, if the job description states they need someone who has “exceptional communication skills, good organizational skills, and the ability to work independently and within a team,” then be sure to include some of these keywords. List “Communication” and “Organization” under the skills section. 

If you want a more complete list of skills, read our guide on 100+ Key Skills for a Resume in 2021 with Examples for any Job.

5. Include an Education Section 

Doormen do not require a formal education, though some employers may prefer that you have a high school diploma or GED equivalent. If you are looking to move upwards in the corporate hierarchy, then you may need additional education requirements such as an Associate’s degree. 

Tip: It's always a good idea to include your education on your resume, even if your degree isn’t directly related to your field.

Be sure to mention the following when listing your education:

• School name and location
• Years in school
• Degree (e.g., High School Diploma, Associate’s Degree, Bachelor’s Degree)

Still uncertain on what to include in this section? Review our guide on How to List Education on Your Resume in 2021, and take a look at our guide on adding your GPA to your resume.

6. Mention Certifications Relevant to the Job

Certifications show employers that you’re expanding on your skills and diversifying your experiences. Not only are you more knowledgeable, but you’re also more employable. 

Certification programs related to being a doorman could include anything on safely handling deliveries to safety and security training. 

• OSHA Safety Certificate
• Nightclub Security / Bouncer Certification
• EPA Amusement Operators Safety Certification (EPA)

For more information on certifications, check out our guide on How to Include Certifications on Your Resume the Right Way.

7. Pick the Right Template

Now it’s time for the fun part -- picking the aesthetics of your resume! 

Here at EasyResume, we offer several different templates. 

• Academic: these resumes are professionally structured with minimal aesthetics in order to provide a clear and concise glimpse of your experiences. This is best for current students or those looking to pursue a career in an academic field as a researcher or teacher. 
• Creative: these resumes are bold and colorful with eye-catching fonts to help you stand out from the crowd. This is best for those in creative fields like marketing and art. 
• Elegant: these resumes are contemporary and stylish in a way that highlights you and your experiences. This is best for those in fields that prefer austerity, such as the healthcare and finance industries. 
• Modern: these resumes have sleek designs that are fresh and bold with tasteful fonts and clean lines. This is best for individuals applying to startups or to companies with a young audience or product.
• Professional: these resumes have a clean, crisp look that incorporates only one or two accent colors. The focus is solely on the text, pulling the recruiter into your experiences and accomplishments. This is best for individuals applying to straight-laced companies that mandate a suit-and-tie dress code.  

Your resume template should reflect the job to which you’re applying. For a Doorman career, try our Professional or Modern resumes. These will showcase your seriousness while wowing employers with the streamlined aesthetics. 

If you want to create your own template, read how with our Step-by-Step Guide on How to Create a Resume Template in Microsoft Word. 

8. Takeaways

We’ve done it! Almost. 

Now it’s time to get down to business -- actually creating the resume. 

Here’s what you need to do: 

• Research the job description to locate keywords
• Use a Reverse-Chronological or Functional resume layout
• Write your resume summary, including your years of experience in the industry and your customer service skills
• Include your education and relevant certifications
• Write your experience section in a way that any outsider could understand. Talk more about the how and why of your responsibilities. Quantify your results.
• Pick a resume template that fits the position to which you’re applying, such as Professional or Modern

Start from our resume example to save time.

You’ll soon be opening the door to your next job! Review our guide on interviews to know the do’s and don’ts!