Kickstart your job hunt with this proven Customer Service Representative resume example created by experts in the field.
A customer service representative is a very important team member of a company. This role strongly influences customer satisfaction - a strong reason customers either stay or leave.
Whether you're answering questions about a service or troubleshooting product issues, as a customer service rep, your goal is to keep customers happy.
Let's learn from a customer service resume example that has successfully gotten attention from recruiters for this role.
Check out our guide on how to write the perfect resume summary to nail this section, the first thing recruiters and ATS software see.
Use a reverse-chronological format. List your past customer service experiences in reverse chronological order. Hiring managers want to typically see your most recent experience.
Highlight experiences solving customer service problems. Even if you don't already have customer service experience, there are always ways to show how your recent experiences solve a customer issue. For example, if you currently work as an office manager, you can talk about experiences handling other employees office related issues since they're like your customers in this case.
Use action verbs related to service. The following action verbs help emphasize the achievements you've had in customer service and support:
Take a look at our list of over 350 action verbs that you can use on your resume.
Most customer service professionals have a specific set of people and organizational skills that should be demonstrated in your resume. Use the following list of common customer service rep skills that would make your resume stand out:
|Listening||Communication||Managing hard conversations|
|Professionalism||Responding Quickly||Managing workload|
|Guidance||Time Management||Problem Solving|
According to a results from job search websites for customer service jobs, there are plenty that don't require any education, and some that prefer it. Since customer support is a core function of prertty much every business, you can get started even without a formal college degree, although it won't hurt to have one. However, many larger companies hiring for their customer service department typically require a bachelors degree.
Customer Service certifications can be userful to get training in the function and get your resume noticed more. The Customer Service Institute of America offers training to help members become a Certified Customer Service Manager.
The HDI is also a credible institution that provides certifications in the tech support industry.
If you plan to obtain a certificate to advance your career as a customer service representative, be sure to list certifications on your resume the right way.
In general, the job outlook for customer service is slowly declining at just 2% year over year with a total number of 2,972,600 jobs (2018). There is a rise in customer success teams at B2B & SaaS product companies.
Working in Client Success, a related and more lucractive customer service career, one can get a salary of up to $94,000 per year (2018).
Data provided by Bureau of Labor Statistics
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