Veteran property manager with 10+ years of experience managing property administration and the tenant experience. Seeking a position to manage residential properties with 100+ tenants.
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• Ensured that property and lease files are properly maintained and kept up to date in accordance with company policy • Prepared and maintain appropriate tenant lease files, records, correspondence and file notes. • Assisted with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures. • Became proficient with the in-house administrator property management software • Coordinated entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking
• Process building maintenance and repair projects and requests for assigned buildings. • Monitor complaint log daily, process all requests, and concerns as necessary. • Contact Director of Maintenance or Director of Housing Management before contracting vendors to complete maintenance and renovation projects for assigned building (including obtaining bids, writing purchase orders, verifying work completion • Review and approve all bills and invoices for assigned buildings. • Ensure that regular maintenance procedures occur, including but not limited to fuel delivery and extermination for all CHDC buildings and clients. • Review rent arrearages for assigned buildings and meet monthly with Building Management Department to coordinate with Social Services staff on rent recovery procedures and/or commence legal actions.
• Ensure the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. • Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability. • Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover. • Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
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