Postal Service Worker Resume Example & Template

Postal service workers sell postal products and collect, sort, and deliver mail. They are the backbone of the postal system, and are responsible for ensuring your Christmas cards are delivered on time!

Unfortunately, this career is declining at 14%. That means there is stiff competition for jobs, so your resume needs to be super exceptional to help you stand apart from the crowd. 

In this article, we’ll discuss

1. Which format is right for your resume
2. How to write a resume summary 
3. Describing your work experience
4. Listing your skills
5. Including your education 
6. Choosing the right template

Postal Service Worker Sample Resume 

Postal Service Clerk, United States Postal Service 

• Cashed and dispensed money orders
• Took passport photos and processed all paperwork related to passports
• Completed reports of lost mail, stolen packages, or changes of address
• Assisted mail deliveries by loading mail into bags or crates and loading packages into delivery trucks
• Supervised the sorting of mail to ensure no mistakes were made
• Answered phone calls from customers in a timely and professional manner  
• Accepted, stamped, and sorted mail brought in by customers
• Determined payments according to services provided 
• Used POS systems to accept payments and bill customers accurately 
• Weighed packages and labeled them with appropriate prices and destination addresses
• Assisted customers with delivery of packages, such as notifying them of packages unable to be delivered and of packages that needed to be retrieved at the Post Office
• Sorted incoming and outgoing mail with promptness and efficiency; awarded Fastest Mail Sorter two months in a row
• Sold 14% more stamps, boxes, cards and other postal products
• Collected customer signatures for registered, certified, and insured mail
• Distributed incoming mail from postal trucks

Postal Service Mail Carrier, FedEx

• Delivered packages using a 2500 GMC box truck
• Loaded and unloaded mail and packages onto delivery truck with utmost care
• Performed daily inspection of delivery vehicle before and after every daily route
• Secured all packages safely inside the truck to prevent damages
• Maintained delivery log for pickup and delivery of products to various locations
• Provided considerate and efficient pickup and delivery of customer packages
• Mapped routes for the quickest and most efficient deliveries; Awarded Best Delivery Driver of the Month for stellar performance
• Delivered all packages listed on the day’s manifest
• Operated handheld computer to document deliveries
• Maintained safe drive procedures at all times
• Responded to customer inquiries and complaints in a compassionate and professional manner
• Obtained signatures from customers on important documents and first class mail

1. Choose the Right Format for a Postal Service Worker Resume

The first step to drafting your resume is deciding which resume format to use. This depends on your career experience and skillset. 

You have 3 main options for your resume:

1. Reverse-Chronological -- this is the most commonly used resume format. With this structure, place your most recent jobs first, followed by the next most recent job, and ending with your oldest position. 

Tip: only include jobs relevant to the position to which you’re applying, so leave out any former jobs that don’t fit. The good news is that a lot of previous experience, especially in the administration or customer service industries, can be tweaked to fit your postal service worker resume. For example, if you worked as a Delivery Driver, then that has a lot of related skills you can include. 

2. Functional -- this format is best for people who have been out of the workforce for a while, perhaps because they had to care for children or an elderly parent. This format will have headers like “Customer Service” and “Administrative Support” with their respective skills listed in bullet points below. At the very end of the resume, include a brief snapshot of your work experience.  

Tip: Read our advice on How to Explain Employment Gaps on a Resume. 

3. Hybrid / Combination -- this format is a mix of both Functional and Reverse-Chronological. It provides more detailed work experience descriptions that would typically be seen in the latter, while still offering a bulleted list of skills.  

Tip: When in doubt, choose the Reverse-Chronological resume format. For more details, check out our guide on How to Write Your Resume in Reverse-Chronological Order. 

For a Postal Service Worker career, hiring managers want to glance at your resume and get a sense of the following:

• The length of time you’ve worked in administrative or customer-facing roles
• That you’re organized with great communication skills
• That you have basic mathematical abilities

The best format for a Career is either the Reverse-Chronological resume format or the Functional resume format. This former shows the trajectory of your career -- how you’ve grown professionally and expanded your work experience and knowledge base (See: How to Show Your Job Promotions on a Resume). The latter, the Functional Resume format, shows employers your skills and abilities. 

 2. Write a Strong Postal Service Worker Resume Summary

Did you know that employers spend less than 10 seconds on each resume?

While this is certainly an optional section, your resume summary is one of the best ways to succeed in that short glance.

But first --- what is a resume summary?

A resume summary is one or two sentences at the top of your paper that summarizes your entire resume. It’s the punch line that gets the resume reviewer wanting to know more.

For a Postal Service Worker career, include the following points in your summary

• The amount of time you’ve worked in the postal industry or as a delivery driver. If you haven’t done either, then mention your administrative and customer service abilities
• An adjective or two conveying your personality, such as “personable” or “organized” 

Here is an example of a bad resume summary: 

Organized postal service worker with great customer service skills.

This is a bad resume summary because it is vague and does not help you stand apart from the crowd. 

Here is an example of a good resume summary: 

Personable and organized Postal Service worker with 2 years of experience delivering packages. Awarded twice for efficiency and promptness of delivering and sorting mail. Seeking supervisor position to further my administrative and customer service abilities. 

This is a good resume summary because it gives a sense of your personality -- that you are personable and organized. It also shows that you have a variety of experiences in the post office industry, from delivering to sorting mail. The last sentence is a resume objective. 

A Resume Objective tells the employer what kind of position you are seeking. 

While this is certainly optional, it can help employers understand what you want from them and what you can offer. Put another way, a resume objective clarifies your intentions to employers. Plus, it can help to show why you are a good fit for the job.

For more information, checkout our guide on How to Write a Killer Resume Summary. Or, browse our Resume Summary Examples. 

3. Describe Your Work Experience as a Postal Service Worker

The next step to drafting your resume is to list your work experience. This includes the name of your position (See: The Right Way to List Job Titles on a Resume), the name of the location at which you worked, and the length of time in which you worked. 

Furthermore, write your resume experience in a way that anyone in your industry will understand. Don't use company-specific language.

For example, let’s say you worked at a place that called cash registers “advanced payment systems.” Not everyone is going to know what this means, so it’s best to stick with the common name, otherwise a hiring manager may not know what you’re talking about, and if the manager is confused, they’re more likely to throw out your resume and move onto the next.  

The next step to drafting your resume is to list your work experience. This includes the name of your position (See: The Right Way to List Job Titles on a Resume), the name of the location at which you worked, and the length of time in which you worked. 

You should also quantify your resume whenever possible. This means adding a number -- such as a dollar amount or percentage -- to your accomplishments. Quantifying your resume gives the hiring manager a more concrete idea of your workplace performance. For example, say that you “trained 3 employees,” “improved customer satisfaction by 20% according to feedback surveys,” or “saved the business $30,000 by switching to new software.”   

Tip: One way to quantify your resume is by listing your accomplishments and awards. For example, if you were awarded Employee of the Month at your place of work or if you were recognized by your industry. 

For more information on how to format your work experience, check out our guide on How to Describe Work Experience. 

Don’t have any work experience? We have a guide for Writing a Resume with No Work Experience!

4. List Your Skills

Skills show the hiring manager what you can do for the company -- without taking up too much space in the “work experience” part of your resume.

There are two types of skills -- soft and hard. “Soft” skills are those that are not quantifiable and are more indicative of your personality. Examples include leadership, problem-solving, and communication. In contrast, “hard” skills are those that are learned through formal education. Examples include computer technology, programming and foreign languages, and certifications.  

Postal Service Workers need soft skills like patience, organization, and communication. Most hard skills, like using the sales software, are learned on the job. 

‍Relevant Soft Skills

• Customer Service
• Organization 
• Patience
• Detail-Oriented
• Ability to lift up to 50lbs
• Physical Strength 
• Physical Stamina

Relevant Hard Skills

• POS (point of sales) systems
• Math Skills

Tip: When completing this section on your resume, review the employers’ job requirements. Try to incorporate some of the language they use. For example, if the job description states they need someone who has “exceptional communication skills, good organizational skills, and the ability to work independently and within a team,” then be sure to include some of these keywords. List “Communication” and “Organization” under the skills section. 

If you want a more complete list of skills, read our guide on 100+ Key Skills for a Resume in 2021 with Examples for any Job.

5. Include an Education Section 

According to the US Bureau of Labor Statistics, there are a number of requirements. First, most Postal Service Workers need to have a high school diploma or GED equivalent, and be either a U.S. citizen or have permanent resident-alien status. If you’re male, you must also be registered with the Selective Service.  

Then, aspiring Postal Service Workers need to pass an exam. The exam covers four areas: 

1. Address cross comparison
2. Forms completion
3. Memory and coding
4. Personal characteristics and experience

After you’re accepted, you must undergo a criminal background check and pass a physical exam and a drug test. You may even be asked to show that you can lift and handle heavy mail sacks. Mail carriers who drive at work must have a safe driving record, and applicants for those positions must receive a passing grade on a road test.

Still uncertain on what to include in this section? Review our guide on How to List Education on Your Resume in 2021. 

6. Pick the Right Template

Now it’s time for the fun part -- picking the aesthetics of your resume! 

Here at EasyResume, we offer several different templates. 

• Academic: these resumes are professionally structured with minimal aesthetics in order to provide a clear and concise glimpse of your experiences. This is best for current students or those looking to pursue a career in an academic field as a researcher or teacher. 
• Creative: these resumes are bold and colorful with eye-catching fonts to help you stand out from the crowd. This is best for those in creative fields like marketing and art. 
• Elegant: these resumes are contemporary and stylish in a way that highlights you and your experiences. This is best for those in fields that prefer austerity, such as the healthcare and finance industries. 
• Modern: these resumes have sleek designs that are fresh and bold with tasteful fonts and clean lines. This is best for individuals applying to startups or to companies with a young audience or product.
• Professional: these resumes have a clean, crisp look that incorporates only one or two accent colors. The focus is solely on the text, pulling the recruiter into your experiences and accomplishments. This is best for individuals applying to straight-laced companies that mandate a suit-and-tie dress code.  

Your resume template should reflect the job to which you’re applying. For a Postal Service Worker, try a Modern, Simple or Professional format. These will reflect your experiences while maintaining a serious and polished demeanor. 

If you want to create your own template, read how with our Step-by-Step Guide on How to Create a Resume Template in Microsoft Word. 

7. Takeaways

We’ve done it! Almost. 

Now it’s time to get down to business -- actually creating the resume. 

Here’s what you need to do: 

• Research the job description to locate keywords
• Use a Reverse-Chronological or Functional resume layout
• Write your resume summary, including your administrative and customer service skills
• Include your education and relevant skills
• Write your experience section in a way that any outsider could understand. Talk more about the how and why of your responsibilities. Quantify your results.
• Pick a resume template that fits the position to which you’re applying, such as Modern, Simple or Professional.

Start from our resume example to save time.

You’ll soon be well on your way to delivering cards and stamping packages!